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COVID19 Communications and Learning Resources

Due to the current pandemic Hazel Wood High School will be in accordance with government guidelines closed to the majority of students and members of the public. All communications with school at this time should be over the phone or email in the first instance.

We do remain open for vulnerable students and students whose parents are critical workers (both these definitions can be found within the Is School Open section below. An overview of this provision can be found below, all our other students should remain at home and will be able to engage with their learning remotely through Microsoft TEAMs, again an overview can be found below with help sheets attached to this page of our website.

During this unprecedented time, we know that there are lots of changes happening in a short space of time. We wanted to create an area on our website where we could inform you of such changes and answer some of the questions that you may have.

We hope that you find this area helpful, and ask that you use this page to keep up to date with school news.

We will add some frequently asked questions/useful information below. To the side, we will add useful documents that may help or inform you. We will update this area, as needed to ensure we share any information that we feel is useful for our students, families and community.


Is School Open?

We are currently in a period of national lockdown. During this period, the school will be open to vulnerable children and young people and the children of critical workers only.

All other pupils will learn remotely until February half term, unless the government advises differently.

For details on who are critical workers please see this link.

For definition of pupils who are vulnerable, please see this link.

The Department of Education advise that "parents and carers should keep their children at home if they can”.

Places for vulnerable/children of critical workers are agreed by the school and families. No pupil is able to attend without prior agreement from the school. Should you feel your child fits the criteria, and are unable to be at home, please contact school.

My child is ill. How do I know when to keep my child off school?

At present, school is open only for those pupils who are vulnerable and whose parents are key/critical workers.

Should your child have any of the symptoms of COVID we must insist that they do not come into school. The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature and/or
  • a loss of, or change in, normal sense of taste or smell (anosmia)


It is important that you arrange for your child to be tested. Please let school know the outcome so that we can identify, and advise any pupils, or staff who may have been in close contact with your child, to self-isolate. This is important to stop the spread of the virus.

It is also important, that should your child need to self-isolate (for example a family members has symptoms and is awaiting a test result) that they do not attend school. Please follow the government guidelines when self-isolating to ensure that you keep yourself, and others safe. 

We have uploaded a poster that we hope will be helpful in knowing what to do in certain situations. This is saved on our side bar and is called 'When to keep your child off school'

Please do follow the advice to keep you, your child, and others safe.

If you are unsure please do not hesitate to contact school before you send your child in.

How are school keeping my child safe at this time?

On this page we have saved our safeguarding policy and also the risk assessment. These documents highlight the steps that school are taking to keep our pupils, staff and each other safe.

These documents can be found under 'What School is Doing to Keep Staff and Pupils Safe' on the side bar.

I have heard about Rapid Testing in schools, will this be rolled out at Hazel Wood?

Update: the government have asked that we do not test pupils if they are a contact of someone who has tested positive for COVID19. This means, all close contacts of a confirmed case will need to self-isolate (and daily testing will not be offered).

NHS Test and Trace: COVID-19 Testing for Students 

You may have heard that testing for those without coronavirus symptoms is beginning across the country using new, quicker COVID-19 tests known as ‘lateral flow devices. Up to one third of people who have coronavirus are asymptomatic. By testing we will help to reduce the spread in school and college settings through asymptomatic transmission. we are therefore strongly encouraging those returning to school to be tested. 

We will be looking to test our staff and students over the next six weeks of lockdown as and when they access the in-school provision. When we return to school, we hope to extend this testing to all staff and students. In addition, any staff member or student who has come into contact with positive cases in our school can be tested daily for seven days to allow them to remain in school.

Please see the leaflet and letter attached to this page of the website, under Rapid Testing.

What support is available for my child who has SEND/Additional Needs

The additional needs team are available for pupil support throughout this time.

In line with government guidance, all pupils identified as vulnerable have been offered places within our school provision. All support staff are accessing live lessons following their usual support timetable where possible.

All pupils identified with Additional Needs have been added to the Additional Needs Team Channels on Microsoft TEAMS. Pupils will be able to communicate in this channel if they need extra learning support. Miss Benson monitors this daily and will direct any support requests to the relevant people.

Miss Benson is the dedicated team member for all pupils with an EHCP. She will maintain regular contact for pupils with an EHCP who are working from home and can be contacted via email on d.benson@hazelwoodhigh.co.uk

Will my child's attendance be affected in lockdown?

Your child's overall school attendance will not be affected by the lockdown as they are not required to be in school, however, we encourage full attendance to all live lessons and for our pupils to consider this a usual school day and attendance. 

Pupils are expected to follow their usual timetable and registers will be taken every lesson. You can see which activities your child is expected to attend and also monitor their attendance following the next steps below. To ensure pupils don't miss out on their education we would encourage you to monitor the lesson attendance each day. You will get updates on this for every lesson, every day.

Go to parent app
Find the tile (on the right) which says Activities which could have a chess piece icon
Click on here for all lesson attendance. You will be notified by a small circle on this tile.

My child normally receives free school meals, what happens now we are in lockdown?

From the 25th January, all pupils who are eligible for free school meals will receive a voucher. This means that all pupils (whether eligible for free school meals, or not) will need to purchase a meal from the school canteen if they choose not to bring a packed lunch. 

Vouchers from the 25th January will be allocated from the government national voucher scheme (Edenred, and not Wonde).

This means that all pupils who are attending school will need to bring a packed lunch. Should you wish your child to purchase a lunch in school they can still do so but will need to pay for this. The cost is £2.40 per meal and this will include a hot meal option. There will be daily checks with students who attend school and Pastoral Year Leaders will contact home should your child not have lunch with them/the funds to buy lunch and you will be asked to bring this for your child/ren.

What happens to those pupils due to sit exams and submit coursework?

When the government announced the third national lockdown they also advised that exams will be affected for our current Year 11 pupils. We hope this section explains why it is so important that students access their online learning during this time.

GCSE Cancellation

The government have shared their decision that the GCSE exams will not go ahead this summer.  We understand that this may be frustrating and disappointing for our students and their families. At present, we are awaiting further guidance from the government as to what will replace these GCSE exams. Therefore, it is as important as ever for our year 11 students to attend their live lessons and remote learning. Without attendance to their lessons the school will find it difficult to evidence any progress for their final grade should these be teacher assessed. 

Vocational subjects

The Department for Education have advised that vocational studies can continue if schools deem it safe to do so. 

Vocational qualifications include a number of units which are completed through coursework over year 10 and 11 and some vocational courses include an exam. Vocational subjects include; 

  • Sports Studies
  • Creative iMedia
  • Performing Arts
  • Music
  • Art
  • Hair and Beauty

There has been no guidance on the implications of a school choosing to withdraw from the course which means potentially this could result in a fail for the student. We are therefore awaiting the outcome of consultations regarding the completion of vocational qualifications before we are able to share our decisions with you. Please be reassured that we remain committed to the safety and progress of all of our pupils in all of our decisions.

Vocational Coursework: The exam boards have relaxed their rules of completing vocational coursework at home and now all coursework can be worked on outside of school. It is important to understand that ALL coursework is still expected to be completed and submitted.

It is vital that the coursework of vocational subjects and revision for the exam where relevant is continued to be worked on for our students to be entitled to the grade. Failure to complete and submit coursework could result in an unclassified grade.

What should you do now?

Please support and encourage your child to access every lesson and contribute accordingly. All vocational coursework is to be completed as usual. Class teachers will inform students on exactly what is required in every lesson and this will take place via TEAMs during live lessons and/ or via email.

If you are experiencing any technical problems please do not hesitate to let your child’s head of year know.

What should we do now?

As we are awaiting further guidance from the Department for Education on how grades are to be allocated, we advise all students to continue to access ALL their subjects and consider themselves attending a 'normal' school day.

By attending all live lessons, we are minimising lost learning when final exam grades are to be generated. We will, of course, update you on any updates that the Department for Education release regarding exams and results so that we can work together with you to support your child.

How do I help my child to access Teams and learn online?

We have put together a guide for you to use that walks you and your child through how to access Microsoft Teams.

We hope that this will answer some of the queries that you may have, especially if you are not familiar with using Microsoft Teams.

It is important that all of our pupils are able to access this as this is how they will be learning from home during the current lockdown.

If you have any questions and are unable to find the answer in our guide please do contact us. There is a section on this page called How To Use Microsoft Teams which is where we have added our guide (along with some other useful documents that may help).

We are still really struggling to access online learning, please can we see someone?

We will be offering appointment based ICT sessions every Monday and Friday 10am - 12pm

This is STRICTLY BY APPOINTMENT ONLY and will begin Friday 22nd January. To make an appointment, please contact your child's Pastoral Year Leader (details are below).

What is this for?

This is an opportunity for anyone who is struggling to access their on-line learning to go through issues to try and get them fixed.  Any way we can help you to get back on line and continue with your learning – we will do our best!


How do I make an appointment?

In order to keep Covid compliant, you MUST make an appointment with the Pastoral Year Leaders by ringing the numbers below:

  • Year 7 – Miss Rourke (07923 235185)
  • Year 8 – Mr Kershaw (07872 183650)
  • Year 9 – Mrs Cairns (07923 235189)
  • Year 10 – Mrs Ward (07872 183707)
  • Year 11 – Mr Doran (07593 553829)


Can I drop in and see someone?

Unfortunately not. We are sorry, but anyone without an appointment will not be seen. An appointment will be made and you will need to come back. 




What are the expectations for my child when they are learning online?

We know that pupils are needing to learn differently. We want to support your child to achieve during this time. However, there needs to be clear rules and guidelines that everyone is aware of, and follows.

Attendance - it is important that our students attend their online learning. We will review attendance on a regular basis and will be making contact with families to address any concerns that we may have. If you are unsure on how to access the learning please do not hesitate to contact school, and look at the guides that we have on this page.

Online Expectations - It is important that all pupils (and families) are aware of the expectations we have for our students who are learning online:

  • If a pupil writes something the teacher deems inappropriate, the teacher gives a corrective note in the chat. If the pupil takes the advice given, they may remain in the lesson.
  • If they continue to post or give verbal responses which are inappropriate, the teacher will remove the student from the lesson and will record a red line offence. The teacher will contact home to notify parents this has occurred and email the pastoral leader who will liaise with LMU to organise a day in ‘Reflect centre’ upon return from school.
  • If a pupil writes something wholly offensive or very inappropriate (as judged by the teacher leading the session), the teacher will immediately remove the student from the lesson, contact home and inform parents. The teacher will also email the pastoral leader who will liaise with LMU to organise a day in the 'reflect centre' upon return to school.
  • If pupil has to be removed from a further session in a subject area following the correct recording of a red line, they will then lose the privilege to access live lessons, although on line work will still be accessible for all lessons for every pupil. In this case the teacher will contact the pastoral leader on issuing a second red line and the pastoral leader will contact home and inform them of this removal and how to access further work in this subject area.
  • If a pupil misuses any part of the Remote learning platform outside of lessons, they will then lose the privilege to access live lessons across the school and will only be able to work independently on work set by staff in sub-channels. In this instance the pastoral lead will complete investigations and recommendations for SLT and the link member of SLT for that year group will contact home.

What does my child need to know, and do, when accessing remote lessons?

When your child is accessing remote lessons please take the following steps to find the lessons and resources. This lesson will be saved here for reference. Please ensure they download the resources and save in their own area before working on them.

Open teams/ TEAM icon/ Faculty team/ General channel / Files tab/ Class materials folder/ Subject folder

When will my child need to self-isolate?

There may be occasions when pupils are required to learn from home, either due to national or local lockdown or because they are required to self-isolate. 

Pupils may need to self isolate (and not attend school) if:

  • they, or a family member has symptoms
  • school advise that there has been a confirmed case of COVID 19 within a year group and pupils have been identified as being 'close contacts'.


With the implementation of rapid testing within school, there may be further options for those pupils who have been identified as being a 'close contact' and we will provide further details about this when school reopens.

For now, we ask that we all take the appropriate actions, and self isolate if needed, to ensure that we contain the risk of the virus. If you are unsure whether your child needs to self-isolate please contact school before sending them in, or view the guide on the right (when to keep your child off school).

My child has forgotten their password, what do we need to do?

If a student forgets their password to login to a School Supplied Laptop: They will need to bring the laptop back into school to allow for our ICT support to change their password. There is no way around this, therefore it is important to try and remember this password.

If a student forgets their Office 365 password but CAN logon to the laptop: this can be changed and students DO NOT have to come back into school for it to be reset. We have enabled students access to reset their password. Please do try this first and if you continue to struggle please send an email to:


What are the symptoms of COVID, how do we get tested and what support is available?

Symptoms of COVID 19

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature and/or
  • a loss of, or change in, normal sense of taste or smell 

Where the child, young person or staff member tests positive and they had attended the school in the 48 hours prior to developing symptoms, direct and close contacts will be identified and advised to self-isolate.

How to stop the spread of COVID-19 during self-isolation

There are things you can do to help reduce the risk of you and anyone you live with getting ill with COVID-19

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • keep 2 metres away from people who you don’t live with
  • wear a face covering indoors in public places

What to do if your child develops symptoms of COVID 19

If your child develops symptoms of COVID-19, they should remain at home for at least 10 days from the date when their symptoms appeared as advised in https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

You should arrange for testing for your child by:

https://www.bury.gov.uk/book a coronavirus test
your GP

All other household members who remain well must stay at home and not leave the house for 10 days.

The isolation period starts from the day when the first person in the house became ill.

Household members should not go to work, school or public areas and exercise should be taken within the home.

Household members staying at home for 10 days will greatly reduce the overall amount of infection the household could pass on to others in the community

Please follow the guidelines to keep you, and others safe and reduce the spread of the virus.

Support during self-isolation

If you become symptomatic, have to self-isolate and don't have any other support, Bury Community hubs are able to help with food shopping and collecting medicine supplies. 

How to get help during self-isolation

Contact Bury Community Hub by phone: Dial 0161 253 5353 (Monday to Friday, 9am to 5pm).
Greater Manchester Text phone: Dial 07860 022876 (Messages will be responded to by the next working day)

Further Information

Latest NHS information and advice about coronavirus (COVID-19).

PHE Staying at Home Guidance

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Hazel Wood High School
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