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COVID19 Communications and Learning Resources

This area was created due to the number of changes being announced in a short space of time.

We wanted to create an area on our website where we could inform you of such changes and answer some of the questions that you may have.

We hope that you find this area helpful, and ask that you use this page to keep up to date with school news.

We will add some frequently asked questions/useful information below. To the side, we will add useful documents that may help or inform you. We will update this area, as needed to ensure we share any information that we feel is useful for our students, families and community.


Does my child need to wear a face mask in school from Monday 17th May?

On Monday, the Prime Minister announced changes linked to England’s progress along the roadmap out of lockdown. This included the intention to relax measures for the use of face coverings in schools from Monday 17th May. The exception to this is for those areas where there are local outbreaks.

In our locality and in neighbouring areas there are cases of a variant of SARS-CoV2 (the virus that causes COVID-19) which is spreading quickly.

Following discussions at the Health Protection Board and with Bury’s local Director of Public Health, Bury Council is asking schools to retain the use of face coverings, as per the current arrangements, until further notice.

We will be following the advice from Bury Council and requesting that children continue to wear masks, as they have been doing, in school.

How are school keeping my child safe at this time?

On this page we have saved our safeguarding policy and also the risk assessment. These documents highlight the steps that school are taking to keep our pupils, staff and each other safe.

These documents can be found under 'What School is Doing to Keep Staff and Pupils Safe' on the side bar.

As a school we will be approaching the recommendation for all students to wear a face mask in the classroom as just that, a ‘recommendation’. We will be encouraging all our students to wear a mask in the classroom through the use of our values in that it shows our respect for each other and our responsibility to keep those in our school community safe.

Pupils will still be required to wear their face masks in communal spaces and at transition times. This remains mandatory except for those with medical exemption.

How are you caring for my child's wellbeing?

We know these have been unprecedented times and that we have all experienced this past year in different ways.

To support our students, we have increased the size of our pastoral support team and continue to have 25 minutes a day dedicated to form time activities and support for young people with a consistent member of staff.

We have also developed a bespoke PSHCE curriculum to support our pupils and will be highlighting our mental health support package in school.

If you have concerns that you would like to discuss with school, please do not hesitate to speak with the Pastoral Year Lead for your child. You can do this by contacting school.

What happens to those pupils due to sit exams and submit coursework?

GCSE Grades

GCSEs have been cancelled by the government and these have been replaced with teacher assessed grades.

Schools can determine grades by using a combination of mock exams, coursework and essays, with results released early August. 

Vocational Subjects

The Department for Education have advised that vocational studies can continue to collate evidence for their final Teacher Assessed Grade.

Vocational qualifications include a number of units which are completed through coursework over year 10 and 11 and some vocational courses include an exam. Vocational subjects include; 

  • Sports Studies
  • Creative iMedia
  • Performing Arts
  • Music
  • Art
  • Hair and Beauty

Please be reassured that we remain committed to the safety and progress of all of our pupils in all of our decisions.

Vocational Coursework: The exam boards have relaxed their rules of completing vocational coursework at home and now all coursework can be worked on outside of school. It is important to understand that ALL coursework is still expected to be completed and submitted to ensure we have enough evidence for the final grade submission.

It is vital that the coursework of vocational subjects and revision for the class-set assessments where relevant is continued to be worked on for our students to be entitled to the grade. Failure to complete and submit coursework could result in an unclassified grade.

What should you do now?

Please support and encourage your child to access every lesson and contribute accordingly. All vocational coursework is to be completed as usual. Class teachers will inform students on exactly what is required in every lesson.

Diagrams to Help

We have attached, to the side, two diagrams that explain what will happen with GCSEs and vocational subjects and will add any further information as we receive this.

Also attached is an overview of the types of evidence that teachers can use to show how a pupil can prove that they would achieve a certain grade. All work is important to evidence their grade. Please review the Home Sheet Evidence for ideas on what work can be included to help your child achieve the grade they deserve.


My child is in Year 11, how will they find out their results?

This year our year 11 pupils will be given Teacher Assessed Grades which are given by their teachers based on the grade that they can evidence from the students work. Due to the current guidelines and the extensive summer works programme limiting access to site results day will look a little different to previous years.

Results day will be on 12th August with results being sent directly to your parent app and the student's email address in the morning.

We understand this may be disappointing to some and to ensure we offer support to our students we are also offering drop-in sessions between 10.30am - 12.30pm in the school canteen.

This will give the opportunity to get support if you cannot access the results we send. 

It is important to note that no results can be changed during this drop-in session. 


Your teacher has received training, support and guidance on how to determine your teacher assessed grades and there are checks in place to make sure their judgements are fair and as consistent as possible.

Every year there are students who are disappointed with the grade they achieved. If you are disappointed with your grade you might want to consider whether you could sit exams in the autumn to improve your grade. If you are concerned your grade is wrong there is an appeals process. If you appeal, your grade can go up, down or stay the same. The deadline for submitting an appeal is 17th September.

The appeals process will involve pupils first asking schools to check for administrative errors before escalating appeals to exam boards. Exam boards will then consider whether grades issued were a “reasonable exercise of academic judgement”.  Results will only be deemed to be incorrect “where the original decision represents an unreasonable application of academic judgement”. The exam board will then check the evidence submitted by the student and the grade awarded. From this they will make a decision if the grade should be changed. 

More information on the TAG and appeal process can be found on this link Student guide to awarding: summer 2021 (publishing.service.gov.uk)

Where can I find information about the home test kits?

The home test is a a simple swab test. From Monday 15th March, pupils will be given a test kit that can be used at home. It takes around 30 minutes to find out if you have the virus as it detects viral proteins that are present when someone has Covid-19.

Our test site ID is: HWHS

Research from Public Health England and Oxford University shows that they pick up the vast majority of people in the most infectious stage of the disease. With up to 1 in 3 people who have the virus showing no symptoms – they could be spreading it without knowing.

Reporting your test
You should report your results online straight away, even if your result is negative or void. It’s easy to do at: gov.uk/report-covid19-result Results can also be reported via telephone by calling 119 (free from mobiles and landlines). Lines are open every day, 7am to 11pm.

If you test positive it is important to let school know as soon as possible. This is so we can identify any staff members, or pupils, who have been in close contact and who are required to self-isolate.

If you have tested positive, you can also check to see if you are eligible for the £500 Test and Trace Support Payment.

Testing should take place twice a week, ideally on a Sunday and Thursday. We will send out regular reminders, and no longer ask you to complete the school link as we want to make this process as simple as possible. Please do record your results with NHS and let school know of any positive results.

Regular rapid testing is for those without symptoms of Coronavirus. If you have symptoms, you should continue to book through nhs.uk/coronavirus

We have added some step by step guides in our side menu to assist you in using these test kits at home along with the letter that will be issued with the kits. We have added information in different languages, easy read, large print and also a video to assist you in completing these tests at home. These can all be found on the side menu under: Home Test Kit Guides

What happens regarding my child's free school meals?

During lockdown, those pupils who were eligible for free school meals were provided with vouchers.

As school has now returned, eligible pupils will receive from the canteen their allocated free school meal. 

Should children need to self-isolate they will receive a free school meal from the canteen, and/or a grocery bag (depending on the days needed to self-isolate).

We will not allocate any further vouchers, unless required to do so by the Government, or Council.

Will my child still be able to take part in any extra-curricular clubs?

Yes, we feel the opportunities we give our pupils is an important part of Hazel Wood High School.

We have recently revised our offer, taking into consideration the requirements for pupils to remain in year group bubbles, and our new clubs will start from Monday 15th March.

Should your child wish to be involved, please ensure that you complete the consent form and return this to school. We will give all pupils consent forms this week ahead of the clubs starting next week.

For details on the clubs being offered, please see the menu to the side: Extra-Curricular Offer from Monday 15th March

Within this section you will also find a copy of the consent form which is required.

My child was allocated a laptop during lockdown for remote learning, when do I return this?

We will contact all those who have been allocated a laptop during lockdown to arrange for their return. For now, please do not return these to school until we have made contact with you.

What are the symptoms of COVID, how do we get tested and what support is available?

Symptoms of COVID 19

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature and/or
  • a loss of, or change in, normal sense of taste or smell 

Where the child, young person or staff member tests positive and they had attended the school in the 48 hours prior to developing symptoms, direct and close contacts will be identified and advised to self-isolate.

How to stop the spread of COVID-19 during self-isolation

There are things you can do to help reduce the risk of you and anyone you live with getting ill with COVID-19

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • keep 2 metres away from people who you don’t live with
  • wear a face covering indoors in public places

What to do if your child develops symptoms of COVID 19

If your child develops symptoms of COVID-19, they should remain at home for at least 10 days from the date when their symptoms appeared as advised in https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

You should arrange for testing for your child by:

https://www.bury.gov.uk/book a coronavirus test
your GP

All other household members who remain well must stay at home and not leave the house for 10 days.

The isolation period starts from the day when the first person in the house became ill.

Household members should not go to work, school or public areas and exercise should be taken within the home.

Household members staying at home for 10 days will greatly reduce the overall amount of infection the household could pass on to others in the community

Please follow the guidelines to keep you, and others safe and reduce the spread of the virus.

Support during self-isolation

If you become symptomatic, have to self-isolate and don't have any other support, Bury Community hubs are able to help with food shopping and collecting medicine supplies. 

How to get help during self-isolation

Contact Bury Community Hub by phone: Dial 0161 253 5353 (Monday to Friday, 9am to 5pm).
Greater Manchester Text phone: Dial 07860 022876 (Messages will be responded to by the next working day)

Further Information

Latest NHS information and advice about coronavirus (COVID-19).

PHE Staying at Home Guidance

My child is ill. How do I know when to keep my child off school?

Should your child have any of the symptoms of COVID we must insist that they do not come into school. The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature and/or
  • a loss of, or change in, normal sense of taste or smell (anosmia)


It is important that you arrange for your child to be tested. Please let school know the outcome so that we can identify, and advise any pupils, or staff who may have been in close contact with your child, to self-isolate. This is important to stop the spread of the virus.

It is also important, that should your child need to self-isolate (for example a family members has symptoms and is awaiting a test result) that they do not attend school. Please follow the government guidelines when self-isolating to ensure that you keep yourself, and others safe. 

We have uploaded a poster that we hope will be helpful in knowing what to do in certain situations. This is saved on our side bar and is called 'When to keep your child off school'

Please do follow the advice to keep you, your child, and others safe.

If you are unsure please do not hesitate to contact school before you send your child in.

When will my child need to self-isolate?

There may be occasions when pupils are required to learn from home, either due to national or local lockdown or because they are required to self-isolate due to being in close contact with someone who has tested positive for COVID-19. 

Pupils may need to self isolate (and not attend school) if:

  • they, or a family member has symptoms
  • school advise that there has been a confirmed case of COVID 19 within a year group and pupils have been identified as being 'close contacts'.


For now, we ask that we all take the appropriate actions, and self isolate if needed, to ensure that we contain the risk of the virus. If you are unsure whether your child needs to self-isolate please contact school before sending them in, or view the guide on the right (when to keep your child off school).

How do I help my child to access Teams and learn online?

There  may be times when your child needs to learn from home, e.g. if they are required to self-isolate.

We have put together a guide for you to use that walks you and your child through how to access Microsoft Teams.

We hope that this will answer some of the queries that you may have, especially if you are not familiar with using Microsoft Teams.

It is important that all of our pupils are able to access this as this is how they will be learning from home during the current lockdown.

If you have any questions and are unable to find the answer in our guide please do contact us. There is a section on this page called How To Use Microsoft Teams which is where we have added our guide (along with some other useful documents that may help).

What are the expectations for my child when they are learning online?

We know that pupils are needing to learn differently. We want to support your child to achieve during this time. However, there needs to be clear rules and guidelines that everyone is aware of, and follows should they be learning online, in times of bubble closures.

Attendance - it is important that our students attend their online learning. We will review attendance on a regular basis and will be making contact with families to address any concerns that we may have. If you are unsure on how to access the learning please do not hesitate to contact school, and look at the guides that we have on this page.

Online Expectations - It is important that all pupils (and families) are aware of the expectations we have for our students who are learning online:

  • If a pupil writes something the teacher deems inappropriate, the teacher gives a corrective note in the chat. If the pupil takes the advice given, they may remain in the lesson.
  • If they continue to post or give verbal responses which are inappropriate, the teacher will remove the student from the lesson and will record a red line offence. The teacher will contact home to notify parents this has occurred and email the pastoral leader who will liaise with LMU to organise a day in ‘Reflect centre’ upon return from school.
  • If a pupil writes something wholly offensive or very inappropriate (as judged by the teacher leading the session), the teacher will immediately remove the student from the lesson, contact home and inform parents. The teacher will also email the pastoral leader who will liaise with LMU to organise a day in the 'reflect centre' upon return to school.
  • If pupil has to be removed from a further session in a subject area following the correct recording of a red line, they will then lose the privilege to access live lessons, although on line work will still be accessible for all lessons for every pupil. In this case the teacher will contact the pastoral leader on issuing a second red line and the pastoral leader will contact home and inform them of this removal and how to access further work in this subject area.
  • If a pupil misuses any part of the Remote learning platform outside of lessons, they will then lose the privilege to access live lessons across the school and will only be able to work independently on work set by staff in sub-channels. In this instance the pastoral lead will complete investigations and recommendations for SLT and the link member of SLT for that year group will contact home.

What does my child need to know, and do, when accessing remote lessons?

When your child is accessing remote lessons please take the following steps to find the lessons and resources. This lesson will be saved here for reference. Please ensure they download the resources and save in their own area before working on them.

Open teams/ TEAM icon/ Faculty team/ General channel / Files tab/ Class materials folder/ Subject folder

My child has forgotten their password, what do we need to do?

If a student forgets their password to login to a School Supplied Laptop: They will need to bring the laptop back into school to allow for our ICT support to change their password. There is no way around this, therefore it is important to try and remember this password.

If a student forgets their Office 365 password but CAN logon to the laptop: this can be changed and students DO NOT have to come back into school for it to be reset. We have enabled students access to reset their password. Please do try this first and if you continue to struggle please send an email to:


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Hazel Wood High School
Hazel Avenue

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