At Hazel Wood High School, we recognise the important role smooth communication between school and home plays in our students reaching their academic potential. We have therefore introduced the Parent Portal and App in our move to Arbor in September 2024 to ensure that parents/carers receive the information they need regarding their child's education.
Parent App is one of the main ways in which we communicate with our parents and carers. Therefore, please do ensure that you use this, as it means important communications about your child, their progress, achievements and behaviour are delivered straight to your phone or smart device.
We would also like to encourage all families to become involved with our school activities. we aim to build ongoing, effective relationships between the school, families and the community and need you to help us to do this.
How do I register?
1. You will receive a welcome email from school containing instructions on how to finish setting up your Arbor account. You will need this email to set up your Parent Portal login. If you have not yet received a welcome email, please check your spam/junk folder before contacting us.
If you still have not received your account registration email after checking your spam/junk folders, please contact the school directly on 0161 797 6543 and we will endeavor to solve the issue ASAP.
2. Open the Play Store or Apple Store on your device.
3. Search for 'Arbor'.
4. Select the top option in the search results and click 'install' or 'get' to download the free app.
5. Once the app has downloaded successfully, tap Open to register and start using the app.
6. When you open the app for the first time, you'll be prompted to add in your email address and password you have created in the step 1.
Please ensure that push notifications are enabled when completing the setup of the App.
How do I sign in?
Once the registration process is complete, users can sign in via the following URL: https://login.arbor.sc/ or via the Arbor Parent App, which can be downloaded on the Apple Store here or on the Google Play store here.
Making payments via the Parent App and Parent Portal
Parents will need to make payments via Arbor for items such as school meals and trips/activities.
Please therefore ensure that you have set up your account for the Arbor Parent Portal and App as per the instructions on this page. Payments can then be made either via the Parent Portal or App.
You can find further information on how to top up student accounts and view payments here:
- Via the Parent App: https://support.arbor-education.com/hc/en-us/articles/22123188173853-Top-up-accounts-and-viewing-payments-in-the-Arbor-Parent-App
- Via the Parent Portal: https://support.arbor-education.com/hc/en-us/articles/22123135039773-Top-up-accounts-and-viewing-payments-in-the-Parent-Portal
Please note: it is not possible for parents to pay for items (e.g. trips) using barcodes, such as at PayPoint or PayZone - payments must be made via the Arbor Parent Portal or App.
I am struggling with Parent App, what do I do?
Parent App is essential to support you in being involved with your children's education. It allows us to keep you updated throughout the day with important messages, attendance, achievements and dates that you do not want to miss.
Please check the setup and user guide included on this page to ensure that you have followed all the steps correctly. If you are still struggling to get set up on Parent App please contact school reception on 0161 797 6543.
Similarly, if you are experiencing issues following a change to a new phone or device please contact school reception on 0161 797 6543 and ask that we resend your login details.
We recommend using, and logging in, with one device only. If you are experiencing difficulties or have not yet logged in and need support, please do contact school and we will do all that we can to help.